Essential Information Services

Providing local civilians with the most essential information they need


The Civilian Protection program is an initiative that seeks to make a difference in people’s lives by providing the Syrian people with the information they need the most.


Syria is facing the worst humanitarian crisis since the Second World War – mass displacement, famine, water shortages, and outbreaks of disease are now the norm. The post-war reconstruction process will be unprecedented – infrastructure has been completely destroyed in many areas. The reality is that much of the country lies in ruins, leaving communities to fend for themselves.


Despite international efforts, civilians’ most basic needs are not being met because large parts of the territory are either besieged or impossible for humanitarian aid to reach, while most medical facilities are not operational because of systematic targeting. In this context, media has the duty to offer civilians critical information to help them get through the day.


Increase civilians’ resilience through the daily provision of critical information around the four following themes:

  • Freedom of Movement – information about which roads are safe and which borders are open;
  • Basic Services – information about the availability of humanitarian relief and other basic services.
  • Medical Information – information about access to healthcare services as well as health advice.
  • Basic Commodities – information about the availability and price of 60 basic items.


  • Information gathering: ASML/Syria works with local and international partners to systematically and accurately gather information on a daily basis, around the four themes described above.
  • Information dissemination: ASML/Syria provides this information to civilians in need through multiple platforms and dissemination methods: FM radio, TV and videos, websites, social networks, posters and leaflets, newspapers etc.
  • Research: ASML/Syria constantly studies the types of information that local audiences need most and the platforms through which they are most likely to receive it.


Increased number of civilians that know which roads are safe and which borders are open; when their neighborhood will receive aid and other basic services; where they can buy basic commodities at affordable prices and how to self-diagnose and treat health conditions, thereby reducing the risk of disease outbreaks.